JOB for Manager - Capability Building in Reputed Fintech Company BharatPe

Company Name: BharatPe

Website: https://bharatpe.com
Required Skills: Resolving Customer Issues,Debt Collections Platform,Problem solving and decision-making skills

In this role, you have the opportunity to …

Be a part of the team building the definitive financial services platform for the consumer community in India.
Be responsible for developing & growing one of the first successful implementations of lending based on velocity-led underwriting in this part of the world.
To straddle zero-to-one experiments and expanding the scope of proven projects as we focus on blitz scaling our revenue growth.

Responsibilities will include …

Functional Expertise

Responsible for resolving customer issues at customer and product level both
Responsible for process improvements and innovation to create business benefit, increase customer satisfaction
Support inbound call center, field and calling team in getting the customer issues resolved within specified TAT
To drive effective usage of Debt Collections Platform.
Identify operational improvement opportunities to enhance the Debt Collections Platform.
Timely and effective communication with internal departments for issue resolution

Interaction

Collaborate and consult with members of the business execution team to drive strategy
Work closely with Internal teams and ensure to resolve the customer issues received in minimum TAT.
Coordination with Product and Tech team to resolve the issues from its core.

Problem solving

Perform assessment through fact findings approaches to solving complex issues.
Take ownership of the inquiry / dispute and be able to diagnose customer issue and resolve to deepen relationship and achieve highest level of customer satisfaction.

To succeed in the role
Impact	Capability Building to support Collections and Risk Team
Challenges & Decisions	Ensure to support Collection and Risk Team to develop new requirements to support customers Working in a highly fast paced, challenging & competitive landscape.
Qualification & Experience (type & industry)	Graduate or Post-Graduate 5-7 years of experience in process development or program manager
Qualification & Experience (type & industry)

Skills & know-how	Problem solving and decision-making skills Strong in follow ups Good understanding of the complex issues Tech savvy
Behaviors	A curious mind and a mastery over understanding the product deeply Strong execution capabilities and rigor – you are not afraid to get your hands dirty, are detail oriented and stay on top of things to ensure you deliver consistently

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